A clear answer,and you move on.

Sanifers is a mobile marketplace to buy and sell new or pre-loved clothes, shoes and accessories. Payment is secured by an escrow system: the money stays held until delivery is confirmed.

Yes. Downloading and creating an account are free, both on the main app and on Sanifers Drive.

The app can be downloaded from the App Store and Google Play. Delivery depends on the area covered by the couriers available near you.

Through escrow. The money paid by the buyer is held in a holding account and only released to the seller once delivery is confirmed or the inspection period has ended.

The platform is designed to respect the legal framework that applies to it, including the rules on e-commerce and personal data protection. The details are in the terms and the privacy policy.

Report the profile, item or conversation right away from the app, or contact support with as many useful details as possible.

Yes. The main app and Sanifers Drive are separate. The same number can be used on both, but the accounts stay independent.

The deletion option in your settings starts the process. It can only complete if no transaction is still in progress: a payment in escrow, a delivery on its way or an open dispute must be settled first.

No. Data is used to run the platform: transactions, security, delivery and support. It is never sold.

Yes. Sanifers is built for local conditions: lightweight browsing, progressive loading and usable even on a limited mobile connection.

Contact support from the app and describe the problem precisely. A screenshot, your phone model and the steps that reproduce the bug help us fix it faster.

No. A phone number is linked to a single account. If you reuse a number that is already registered, the system signs you back into the existing account instead of creating a new one.

Contact support from the sign-in screen. An agent will help you secure your account and restore access.

Each account is linked to one sign-in method. To find your account, always use the same method you signed up with.

A suspension follows a breach of the terms of use: fraud, abusive behaviour or an attempt to bypass the secure payment. Support can tell you the reason and how to appeal.

Until the seller has confirmed the sale, direct cancellation isn’t always available. If the seller doesn’t respond in time, the order is cancelled automatically and you are refunded.

Yes, if the item is available and not reserved. Your offer must stay within the limits set by the app: an offer that is too low is declined automatically.

The seller can receive several offers. The item goes to the first buyer who actually completes payment; the other attempts are then released with a clear explanation.

Each order has its own payment, escrow and delivery cycle. If you want several pieces, place separate orders.

A sent offer stays visible until the seller replies, it expires or you send a new offer, depending on the flow in the app.

In “My orders”, the status shows where your money is: pending, in escrow, frozen for a dispute or released to the seller.

The item stays reserved for a short time on each attempt. Check your balance, your PIN and the status of your Mobile Money account. If the problem persists, contact your operator.

No. Payment is made in the app before shipping. That is what makes escrow possible and protects your purchase.

If the order is cancelled before shipping or the payment fails for good, the amount due is returned according to the rules shown in the app.

The courier tries again according to the delivery rules. If you remain unreachable, the parcel may go back to the seller and the transport costs may remain payable by you.

Once the order is confirmed, the address is fixed for that order. Always check it before paying.

Don’t confirm “Everything is fine”. Open a report with photos so the case can be handled properly.

You have a short window after the handover. Once it has passed without a claim, the order can close and the money can be released to the seller.

No. Sellers see overall counts, not the identity of the people who follow their shop or save their items.

Their shop and items disappear from your lists on the next refresh. Nothing needs to be changed on your side.

No. A posted review is final, as is any reply from the seller. Take time to reread it before confirming.

No. Reviews are encouraged but never required. If you don’t respond to the request, it simply expires.

Wait for the countdown to finish, then request a new code or use the call option if it is offered. If nothing works, contact support.

Yes. It shows that a profile has been checked, which reassures other users and makes exchanges smoother.

The fastest way is the in-app help. For a dispute that is already open, follow its progress in the order concerned.

Yes. Your real name, phone number and email are never shown publicly. Sanifers only uses this information for what the platform needs.

No. The same account lets you buy and sell. There is no separate seller sign-up.

No. Posting listings is free. Fees may apply at the time of a sale or for options you choose yourself.

Yes, from your settings, as long as the new name follows the platform rules: no insults, no impersonation of a brand and no reserved terms.

You can decline any offer you receive. Negotiation is, however, part of how Sanifers works and stays framed by automatic limits.

The offer expires on its own with no automatic penalty. Replying quickly does improve your chances of selling.

Yes, with variants and stock. Each size or colour can have its own counter.

You get paid when the buyer confirms receipt, when the inspection period ends without a claim, or when a dispute is settled in your favour.

The fee breakdown is shown during checkout. In your dashboard, you then find the amount of each sale and the amount paid out to you.

Yes. The breakdown of the transaction is shown on the dedicated screens: price, any fees and the amount paid out.

Contact support from your seller space. A carrier delay should never be mistaken for a refusal on your part.

No. Sanifers relies on its network of partner couriers to guarantee the tracking and security of every parcel.

Sanifers handles the case. The seller doesn’t have to pursue the courier or carrier on their own.

If the team settles the dispute in the buyer’s favour, taking the product back is part of the decision and must be followed.

Yes, when the flow allows it. Your reply must stay factual, respectful and related to the order concerned.

No. Only a dispute upheld against you can affect your reputation. A rejected dispute doesn’t penalise your account.

Contact support immediately, change your sensitive credentials and check your Mobile Money withdrawal details.

No. One account is one shop. If you run several businesses, group them under a single trading name.

Use the in-app help. For a dispute that is already open, follow the case directly in your seller space.

Yes. Sign-up is open to individual couriers. Download Sanifers Drive, create your account and complete your profile.

Each courier creates their own account in their name, with their own number. There is no single shared account for a whole fleet.

No. Downloading, signing up and accessing available jobs are free.

Yes. Sanifers Drive lets you see the available jobs and choose the ones you want to take, according to the rules shown in the app.

Report the problem right away from the app instead of leaving the job without a response. The order can then be reassigned.

Yes, when the app shows that grouping is possible. Plan your route without compromising delivery times or the safety of the parcels.

The parcel can be handed to someone at the given address if they can provide the confirmation code received by the buyer.

Your responsibility starts at pickup. If a defect is already visible, report it and take a photo before leaving.

Your safety comes before the job. Use the alert or contact support so the delivery can be handled another way.

Once the order is final: buyer confirmation, end of the inspection period or a favourable decision.

Yes. Pending and available balances update in the Payments tab of the courier app.