Sanifers
Delete my Sanifers account
This page explains how to request deletion of your Sanifers or Sanifers Drive account, and closure of a Sanifers Partenaire access: what is erased, and what we are required to keep.
This English version is a translation; if it differs from the French version, the French version prevails.
How to request deletion
From the app
Open Sanifers, tap Profile, then My account, then Delete my account. You confirm with a code sent to your number or email address. The account is closed immediately and erasure follows straight away.
By email, if you have uninstalled the app
Write to us from the email address or with the phone number linked to your account, so we can check that it really is you.
support@sanifers.comInclude in your message
- Subject:
Deletion of my account - The phone number you sign in with.
- The app concerned: Sanifers, Sanifers Drive or Sanifers Partenaire (see the dedicated section below for a partner access).
- The sentence: “I request the permanent deletion of my account.”
What happens next
- We handle your request as soon as we receive it.
- We verify your identity with a code sent to your number or email address.
- The account is closed, then the personal data is erased. An order in progress, an open dispute or an unwithdrawn seller balance may delay completion while that point is settled.
- We confirm the deletion in writing.
Before you can delete
Deletion is only possible once your account is settled. We will help you sort out these points before completing it:
- no order in progress or delivery on its way;
- no open dispute;
- no seller balance left to withdraw. Withdraw it first: a deleted account can no longer receive a transfer.
Erased
What is permanently deleted
- your profile: display name, public username, photo, banner, description, city and neighbourhood
- your sign-in details: phone number and email address
- your shop: trading name, logo, banner, pickup point address and its GPS coordinates
- your items for sale and their photos
- your videos, their thumbnails and your lives
- your messages and conversations
- your saved delivery addresses
- your favourites, follows, likes and comments
- your notification tokens, which stop working immediately
- for couriers: last known location and location history, declared vehicle, number plate, driving licence number and emergency contact
Kept
What is kept, and why
Some data cannot be erased on request: the law requires us to keep it. It is then separated from your identity: your name is replaced by “Deleted user” and your contact details are removed.
Order and payment records10 years
Order references, amounts, dates, commissions, financial ledger entries and photos of the items at the time of purchase. These are accounting records: keeping them is a commercial and tax obligation, and they are also used to handle a dispute raised later.
History of completed deliveries10 years
Linked to the orders above, without the customer’s or the courier’s contact details.
Fraud or abuse reports5 years
An irreversible fingerprint of the phone number, only if the account was suspended for fraud, counterfeiting or endangering a user. It cannot be used to recover the number: it only prevents an account closed for these reasons from being reopened straight away.
Technical logs90 days
Server security and diagnostic logs, purged automatically.
With our payment providers
Card and mobile money transactions are processed by licensed providers who keep their own records, subject to their regulatory obligations. We have no control over them.
Logistics partners
Sanifers Partenaire app access
Sanifers Partenaire is for transport companies under contract. Accesses are created by Sanifers: there is no sign-up and no delete button in the app.
How to request closure
Write to us from the email address linked to your partner access, or go through your usual Sanifers contact. Give the company name and the sentence: “We request the closure of our partner access.”
support@sanifers.comWhat is erased
- the sign-in details (email address, password) of each team member;
- the names, contact details and personal information of the users attached to the access.
What is kept
Records linked to the activity (deliveries handled, invoices, commissions, accounting entries) are kept for the period set by the contract and the law, separated from individuals. Closing an access does not erase them.
Delete only some data
You do not have to delete everything. From the app, you can already remove your items, videos, addresses and follows without closing your account. Write to us if you would like a specific item removed.
To understand what we collect and why, see our privacy policy.
This page applies to the Sanifers, Sanifers Drive and Sanifers Partenaire apps.